State Theatre New Jersey

Bilingual Ticket Office Associate

The Bilingual Ticket Office Associate is a resource of information as well as point of sale contact on behalf of State Theatre, serving the needs of both English and Spanish-speaking patrons. Responsibilities include processing ticket orders for patrons; responding to patron inquiries and challenges; and providing event and facility information. The position involves contact with the general public, including patrons that are native Spanish speakers with varying dialects, and requires evening and weekend availability. All responsibilities require a high degree of accuracy, professionalism and personal organization.

Essential Duties and Responsibilities

  • Process ticket orders for patrons on the phone and/or at the ticket office window, speaking with patrons in Spanish as required or as preferred by the patron.
  • Respond to patron inquiries regarding performances and State Theatre policies.
  • Assist with data entry into the ticketing system.
  • Make recommendations on operational policies, procedures, and service changes to improve patron satisfaction and experience.
  • Coordinate with the External Affairs and Programming Departments to facilitate accurate translation and proofreading of bilingual marketing materials.
  • Act as an ambassador to the Spanish-speaking community on behalf of State Theatre.
  • Assist with other State Theatre New Jersey events as appropriate and perform other duties as assigned.
  • Adhere to all State Theatre New Jersey policies and procedures.

Required Qualifications (Knowledge, Skills and Abilities)

  • High school diploma/GED or equivalent
  • Native Spanish speaker with the ability to understand and communicate with other Spanish speakers of varying dialects and cultural backgrounds
  • Understanding of Hispanic/Latino culture and communication preferences
  • Fluent in English as a second language
  • Effective interpersonal, verbal, and written communication skills in both English and Spanish
  • Minimum two years customer service or retail experience
  • Pleasant interpersonal manner both in person and over the phone
  • General computer knowledge including Microsoft Office suite
  • Must be highly detail-oriented and willing to learn and utilize the Tessitura database ticketing system and Ticketmaster systems
  • Excellent organizational and record-keeping skills
  • Ability to work productively under time pressures
  • Ability to work both independently and in a collaborative environment
  • Ability to work evening and weekend hours for events and performances in addition to regular business hours

Preferred Qualifications

  • Associate’s degree in Business, Marketing, or related field
  • Experience with Tessitura and/or Ticketmaster systems
  • Previous performing arts center or theater administration experience

how to apply

Please email your cover letter, resume, and wage requirements


Management is looking for applicants with past experience in direct customer service as well as a wide array of hours of availability including days/nights/weekends/holidays.


  • Greet and Welcome all guests
  • Direct all guests to their proper assigned seats
  • Correct seating mistakes as necessary
  • Provide prompt and professional responses to all audience inquiries
  • Monitor and enforce patrons to ensure State Theatre New Jersey policies regarding procedure and safety are followed
  • Perform all pre- and post-performance tasks as directed by management
  • Disperse any and all marketing materials as directed by management
  • Assist all Guests in the event of an emergency to locate the nearest Exit or escape route to safety
  • Light maintenance and cleaning
  • Assist special needs and handicapped guests as necessary

Physical/Mental Requirements Necessary

  • Ability to carry up to 40 lbs. waist high, including up and down stairs is required
  • Ability to climb steps repeatedly is required
  • Ability to descend/ascend ramps and inclines/declines
  • Ability to stand for long periods of time is required
  • Work indoors/outdoors in a fast-paced, busy environment, with environmental conditions such as noise, dust, heights, dark/dim/absence of lighting, and smoke. Incumbents must have the ability to bend, stretch, reach, and kneel without restriction
  • Must be able to communicate effectively in English, in both written and oral forms
  • Must have interpersonal skills to deal effectively with all business contacts
  • Maintain a professional, neat and well-groomed appearance, adhering to State Theatre New Jersey standards.
  • Work varied shifts, including nights, weekends, and holidays
  • High School Diploma or equivalent is required
  • Proof of eligibility to work in the United States is required
  • Experience with Two Way Radios is preferred

how to apply

Please email your resume and a cover letter to Jessica Trechak, Director of Event Services, at


The Marketing/PR intern will work closely with staff to implement marketing, promotions, public relations, and audience development initiatives. Tasks include writing, editing, and proofing press releases, blogs, website copy, e-blasts, and program copy; flyer distribution; working with social media sites such as Facebook, Twitter, Pinterest, and YouTube; and other projects as needed. The internship requires a minimum of 15 hours each week between Mon-Fri (9am-5:30pm), per a mutually agreed upon schedule. Must have strong organizational skills, strong writing skills, and working knowledge of Microsoft Excel.

This position is on a volunteer basis and is therefore unpaid. Students can arrange to receive college credit.

how to apply

Email your resume and cover letter to Kelly Blithe, Director of Communications, at


State Theatre New Jersey is seeking an innovative graphic design intern to design and produce marketing materials for The State in a Mac-based environment. The internship requires a minimum of 15 hours a week—Mon-Fri (9am-5:30pm)—per a mutually agreed upon schedule.


  • Design and produce promotional materials such as posters, flyers, advertisements, brochures, etc.
  • Design web graphics for the State Theatre New Jersey website and internet advertising
  • Various administrative duties such as cutting flyers, hanging posters, preparing items for distribution
  • Assist the Creative Director with the creative workload


  • High proficiency in the Adobe Creative Suite: Adobe InDesign, Adobe Photoshop, and Adobe Illustrator
  • Strong typographic skills, ability to accept criticism, and good eye for proofing
  • Knowledge of Quark Xpress, Dreamweaver, Video Editing, and HTML a plus

This position is on a volunteer basis and is therefore unpaid. Students can arrange to receive college credit.

how to apply

Email your resume, cover letter, and samples of your portfolio to Tracy Furr, Creative Director, at


State Theatre New Jersey seeks an energetic and self-motivated individual with strong writing and interpersonal skills. The internship requires a minimum of 15 hours each week between Mon-Fri (9am-5:30pm), per a mutually agreed upon schedule.

Responsibilities and duties include assistance in:

  • Writing letters of inquiry, gift acknowledgements, and proposals
  • Special writing projects (newsletter articles, grant blurbs, blogs, etc.)
  • Researching individual prospects and donors
  • Researching companies and foundations for possible partnerships and grant opportunities
  • Mass mailing projects
  • Creating, maintaining, and updating lists
  • Data entry and updates
  • Filing and file upkeep
  • Creating and updating Development Department plans and calendar
  • Some special event projects

Candidates must possess strong writing skills. Knowledge of Microsoft Word and Excel is required.

This position is on a volunteer basis and is therefore unpaid. Students can arrange to receive college credit.

how to apply

Email your resume and cover letter to Leah Anglum, Manager of Patron Relations & Development Operations, at

State Theatre New Jersey is an Equal Opportunity Employer. Equal employment opportunity includes, but is not limited to, employment, training, promotion, demotion, leaves of absence, and termination. All applications will be considered only on the basis of the applicant's knowledge, skills, and ability to perform the essential functions of the position, with or without reasonable accommodation. It is our established policy to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex, pregnancy, gender, sexual orientation, age, national origin, physical or mental disability, military or veteran status, genetic information, citizenship status, or any other protected classification, in accordance with applicable federal, state, and local laws.

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